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Simple Steps for Improving Customer Service

Posted on Wednesday, April 27, 2005 @ 04:01 PM EDT

amichalek writes "One of the products I've developed, Fast PDF, requires that we handle customer service requests through email fairly regularly. We've developed some techniques over the past several years that have enabled us to convert disgruntled customers into some of our biggest fans.

One simple strategy that we use is answering all customer services requests personally with:
Hi John!
This is Andrea from Fast PDF.
 We then end each email with a signature that includes our full name and a direct email address.

Sadly, when dealing with faceless larger companies, customers are forced to deal with nameless customer service representatives. A simple, friendly approach to customer service, can make you stand out from your competition. As small business owners, one of our key differentiators is that we can deliver personalized service.

Make sure that you're taking advantage of all the simple ways you can directly interact with your customers. Your customers will remember you for it.
Small business expert Andrea Michalek is the managing director of Unit of 1. Andrea built this service to support micro-business owners. The Unit of 1 website is equal parts business networking, community blog, and member-contributed, expert articles.

Andrea is a Philadelphia-based technology management consultant. She specializes in building products and services that make complex technology problems as simple as they should be. Examples include, PDF converter Fast PDF and News / RSS engine Topular.
Andrea Michalek
1062 Kingscote Drive - Harleysville, PA 19438
Phone: (215) 280-1805
email: andrea at unitof1 dot com


This article may be republished on other websites or ezines provided that Andrea Michalek's name and contact information (supplied at the end of the article) are included."
Customer Service
Customer Service

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At Your Service: The Ten Commandments of Great Customer Service!


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